With Christmas approaching in the coming days we wanted to take this opportunity to remind everyone of Shalom’s protocols during the holiday season.
Visitors: Under lockdown measures the only types of visitors permitted are Essential Family Caregivers, we ask that you only visit the home if the reason for your visit is essential. Such as assisting your loved one with an activity of daily living (feeding, dressing, grooming etc.) or visiting a critically ill resident.
Essential Family Caregiver Agreements: These forms are only processed during business hours (Monday through Friday, 8-4). Due to the holiday, forms will not be processed on December 25th, 26th, 27th, 28th and January 1st. This means that no one new is able to be added to the list after December 24th at 4pm. Forms will once again be processed starting December 29th at 8am through December 31st at 4pm. The Infection Control Attendants (Screeners) are not able to allow anyone entry into the building who is not on this list.
Proof of COVID-19 Test: Please continue to show proof of a negative COVID-19 test at each entry to the building which states your name and the date the test was conducted, this test is valid for 7 days from the date of the test. We understand that some of you may be experiencing a delay in obtaining testing or receiving results due to the holidays, we apologize for this but it is unfortunately out of our control.
Gift Drop Off: As sent out in an earlier memo, all gifts for residents coming into the building must be quarantined for 48 hours before being given to your loved one. For your loved one to receive their gift on Christmas it must arrive today.
Please keep the above items in mind as you make your Christmas plans. We ask that you demonstrate patience and kindness to the Infection Control Attendants (screeners) and staff on the home areas over the coming days. The rules they are enforcing are being provided to them by the Ministry of Health and the Leadership team and they are unable to change them or make any exceptions. We thank families for their continued prayers and support as we continue to navigate the COVID-19 pandemic together.
If you have any questions please reach out to the Director of Resident Care (email@example.com or extension 1133).
Wishing everyone a healthy and happy Christmas Season and a blessed New Year.
The Leadership team of Shalom Manor & Gardens
December 21, 2020: Outbreak Update
At this point you may be aware that the entire province will be going into lockdown starting December 26th at 1201am. Many families have been asking what this means for Shalom, specifically in relation to visits from Essential Family Caregivers.
Under lockdown measures one must limit contact to only those in their household, except for essential purposes. Therefore, we are asking Essential Family Caregivers to only visit if the reason for their visit is essential. Such as providing assistance with activities of daily living (feeding, grooming, dressing etc.) or visiting a critically ill resident. Although lockdown measures do not take effect until the 26th, we urge you to limit your visits to the home starting immediately. If your loved one has been deemed to be at the end of their life you will be contacted by the RPN or RN on duty and visits will still be permitted as per previous protocol.
As Christmas approaches we understand the implications of this request, and we thank you for making this sacrifice so that we can keep all of our residents safe. We hope that even if you cannot visit your loved one in person over the Christmas season that you can still connect with them via phone, or by calling the Therapeutic Recreationist on your loved ones home area to arrange a facetime visit.
At the time of writing this memo, there are currently 11 facilities in the Niagara Region which are experiencing an outbreak of COVID-19. Shalom will continue to take all measures to protect our vulnerable residents from COVID-19. If you have any questions please reach out to the Director of Resident Care (Manor) at extension 1133, or the Care Coordinator (Gardens) at extension 1108.
Wishing everyone a safe and healthy Christmas and a blessed New Year
Universal Masking: There continues to be concerns with individuals not following the universal masking protocol. Please be aware that when you signed your essential family caregiver agreement you agreed to wear a mask over your mouth and nose at all times while in the facility, this is to keep our residents and the staff who care for them safe. While the Niagara Region remains in lockdown status, individuals who do not follow the universal masking protocol will have their essential family caregiver privileges revoked and reassessed when the lockdown is lifted.
As of today, November 16th, the Niagara region has been placed under “Orange-Restrict” alert status, as a result there will be changes to visits to the home and a suspension of certain types of visits. These changes are in accordance with the direction Shalom has received from the Ministry of Health. Please see chart below;
Type of Visit
COVID-19 Swab required?
Who to Contact
Outdoor Patio Visit
Indoor Visit in designated visiting area
*Families may contact the Therapeutic Programmer on their loved ones home area to arrange a FaceTime Visit
Essential Family Caregivers. Up to 2 per resident, 1 can visit at a time.
Surgical mask + any additional PPE if the resident is isolating
Manor: DRC ext. 1133
Gardens: Care Coordinator ext. 1108
Essential Visitor for Critically Ill or Palliative Residents
No, however, it is encouraged
Surgical Mask + any additional PPE if the resident is isolating
You will be contacted by the RPN or RN on duty if your loved one has a change in condition
Non-essential LOA’s from the home
Mask Wearing- Essential Visitors/Family Caregivers: Please remember to wear your mask over your mouth and nose at all times while in the building. If you need to remove your mask, such as when you need to take a drink, please ensure that you are a minimum of 6 feet away from your loved one and others. Unfortunately not all have been following the mask wearing policy, please note that this policy will be strictly enforced to keep Shalom safe, healthy and free of COVID-19. Non-compliance with mask wearing will result in a temporary suspension of your visits to the home and subsequent non-compliance may result in your Essential Family Caregiver privileges being revoked.
Thank you for your patience, prayers and support as we continue to navigate the evolving COVID-19 pandemic. We are thankful for the opportunities that we have had over the past few months to reunite residents and their families. Now that the situation in the Province has changed, please pray that the Residents of Shalom Manor & Gardens will not be negatively impacted by these newly imposed restrictions.
October 30th, 2020: Outbreak Update
Outbreak Announcement: Shalom Manor- LTC
OUTBREAK UPDATE: As of today, November 7th, the outbreak at Shalom Manor has been declared over! We are thankful that this outbreak was limited to 2 staff cases and that there was no spread to residents or amongst staff. Indoor visits may resume and can be booked through the online booking system, LOA’s may resume and 2 Essential Family Caregivers can now visit at a time unless the resident is self-isolating.
Thank you for your prayers and support as we navigated this outbreak.
October 30th, 2020: Outbreak Update
Outbreak Announcement: Shalom Manor- LTC
Affected Units: Orchards and Terraceview
As of today, October 30th Public Health has declared Shalom Manor to be in a COVID-19 outbreak related to 2 staff cases, there are no resident cases at this time- these 2 staff cases are unrelated. Please see below for further information. At this time Public Health does not recommend swabbing asymptomatic individuals.
Case #1: On October 29th we were informed that a staff member who has had resident contact has tested positive for COVID-19. This staff member was last in the building on the following dates prior to symptoms developing.
Monday October 19th, 2020: Terraceview
Wednesday October 21st, 2020: Terraceview
Thursday October 22nd, 2020: Orchards
The residents who were in close contact with this staff member were placed in isolation on Tuesday October 27th while we awaited the swab results from the symptomatic staff member. We pray that the early action in isolating residents who were in contact with this individual will minimize potential spread within the home. The POA’s for affected residents have been notified via phone while all other POA’s on the email list were notified via email.
Case #2:A 2nd staff member has tested positive for COVID-19, this positive result was detected during routine surveillance testing, this case is unrelated to the 1st case. This staff member is asymptomatic and has had no resident contact, Public Health has completed their contact tracing and determined that no staff are considered close contacts of this individual. This individual is currently self-isolating at home. They were last in the building on October 29th.
Visits to the home: All LOA’s from the home and general visits (indoor and outdoor) are suspended for Shalom Manor at this time. Essential Family Caregivers (EFC’s) are still able to visit, one EFC may visit per resident at a time. EFC’s who are visiting on Orchards or Terraceview, or visiting a resident in self-isolation will be required to wear a surgical mask, face shield, gloves and gown. All other EFC’s (Mapleview, Sunrise Court & Lakeview) must wear a surgical mask. This does not affect Shalom Gardens at this time.
If you have any questions please contact the Director of Resident Care at firstname.lastname@example.org /ext. 1133 (Business Hours) or the RN on duty at extension 1413 (After Hours).
Please pray that there is no further spread of the COVID-19 virus within Shalom Manor & Gardens and that the residents will not be negatively impacted by this period of self-isolation and heightened precautions.
The Leadership Team of Shalom Manor & Gardens
October 13th, 2020: Outbreak Update
Shalom Manor & Gardens is happy to announce that as of today the outbreak for Shalom Gardens has been declared over!
We are thankful that throughout this outbreak there were no resident cases of COVID-19. This is a testament to the effectiveness of proper infection control practices and universal masking (see link above), please continue to follow these protocols to make your visit to Shalom Manor & Gardens a safe one.
Visits to the home may resume according to the protocol that was in place prior to the outbreak.
Thank you for your continued prayers and support during this time,
The leadership team of Shalom Manor & Gardens
October 3rd, 2020: Outbreak Announcement
As of today a COVID-19 outbreak has been declared for Shalom Gardens, due to a confirmed symptomatic staff case of COVID-19. This staff member was last in the building on Monday September 28th prior to symptoms developing. The following precautions are in place for Shalom Gardens (Retirement) and at this time do not affect Shalom Manor (LTC) residents;
All non-essential visits to the home (indoor and outdoor) and leave of absences from the home have been temporarily suspended.
Essential family caregivers are still permitted entry to the building, only one essential family caregiver can visit the resident at a time, each resident is permitted to have up to 2 essential family caregivers designated.
All common areas such as the dining room, activity room and courtyard are closed.
All activities are suspended until further notice, this includes Church services which will be offered via live streaming.
Residents will remain in their room and tray service will be provided for meals.
We are thankful that we do not have any residents displaying symptoms of COVID-19 at this time. We will continue to monitor all residents closely for symptoms, if you have any questions please contact;
Gardens: Care Coordinator or RPN on duty at extension 1108.
Manor: Director of Resident Care at extension 1133 (Business Hours) OR RN on Duty at extension 1413 (After Hours).
We appreciate your continued prayers and support during this time.
The Leadership Team of Shalom Manor & Gardens ************************************** COVID-19: Frequently Asked Questions- September 30th, 2020
Where do I find information about Shalom Manor & Gardens visiting policies?
I am the POA of care for my loved one, does this mean I am automatically the essential family caregiver?
No, although POA’s along with the resident are responsible for designating essential family caregivers POA’s are not automatically added to the list. To be added as an essential family caregiver please email@example.com (Manor) or firstname.lastname@example.org(Gardens). You will be required to fill out an essential family caregiver agreement and provide a brief description of the support provided.
According to the news I am no longer able to be tested at a testing center, what should I do?
Essential family caregivers and visitors to long term care homes are still able to be tested at testing centers. If the testing center requires proof you may show your nametag (essential family caregivers) or the email confirmation of your visit.
I heard that testing is being offered at pharmacies, are there any pharmacies offering this in the area?
Friendly Reminder: As per the Ministry of Health and LTC all visitors coming into the building are required to pass active screening when entering the building. We understand that this can be repetitive and time consuming, however, our priority is keeping COVID-19 out of the home. We ask that you demonstrate patience and kindness towards the screeners at the front door during this process. The screeners have a list of visitors provided to them and are only to allow entrance to visitors who are on that list, they are also unable to answer any questions regarding Shalom Manor & Gardens visiting policies. If you have any questions or concerns please contact the appropriate person as outlined below or the RN on duty at extension 1413. Thank you in advance.
Please see below for a chart outlining the different types of visits currently taking place at Shalom Manor & Gardens. There are no changes to our policies at this time, this is just a reference guide to clear up any confusion.
Type of Visit
COVID-19 test required?
Personal Protective Equipment Required
Who to Contact
Outdoor Patio Visit
None, however, face coverings are encouraged.
The full time therapeutic programmer on your loved ones home area
Indoor Visit- In Designated visiting area off the unit.
Book through online booking system found on Shalom’s website (Preferred) or contact reception at extension 1100.
Visiting, Essential Family Caregivers & Leave of Absences
We are thankful for the opportunities we have had thus far to welcome visitors to Shalom Manor & Gardens and are grateful that we have not had any resident cases of COVID-19 within the home. Thank you to all of our visitors and essential family caregivers for diligently following the policies and procedures we have in place. Your commitment to keeping our residents, staff and other visitors safe and healthy does not go unnoticed. Information related to visiting has been sent to POA’s via email, if you are a Power of Attorney for care and are not on this list please contact reception at extension 1100. Please note that there are continued requirements for active screening of all visitors and COVID-19 testing, due to this you must follow the policies outlined in this email when planning and booking your visit to the home. Unfortunately we are unable to accommodate walk in visitors at this time, with the exception of essential family caregivers. Below you can find visiting guidelines for the various types of visitors & caregivers at Shalom Manor & Gardens.
Outdoor Visits: Arranged through the full time Therapeutic Programmer on your loved ones home area and occur on the patio. A COVID-19 test is not required for this visit, however, visitors are encouraged to wear a face covering.
Indoor Visits: These are booked through the online booking system (preferred method-see below) or by contacting reception at extension 1100. These visitors must; attest that they have tested negative for COVID-19 within the previous 14 days and not subsequently tested positive, keep a safe physical distance at all times from the resident and wear a surgical mask over mouth and nose which will be provided by the home. These visits are 45 minutes in length, each resident can have 1 indoor visit per week.
Online booking system links Please note: Each unit has their own link, please select the appropriate one.