Updated: November 16th, 2020

Essential Family Caregivers

As of September 1st Shalom Manor & Gardens expanded our definition of “essential visitors” to include “essential family caregivers”.  Designating an essential family caregiver is the sole responsibility of the resident or their POA. If you are interested in providing support to your loved one as an essential family caregiver please thoroughly review the information below;

Essential family caregivers are designated to provide support to a resident in an aspect of their care. This could include support with an aspect of the resident’s activities of daily living, psychosocial support (such as cognitive stimulation & meaningful connection), assistance with decision making and communication or anything that is deemed essential to the residents’ health and wellbeing. Essential family caregivers do not need to be a direct relative, they could be a friend, neighbor or anyone that a resident deems is essential to their health and wellbeing.

At this time each Resident or their POA/SDM is able to designate up to two essential family caregivers, requests for a change of an essential family caregiver must be approved by Shalom and will only be approved based on residents care needs and availability of the essential family caregiver. Essential family caregivers must be at least 18 years of age and cannot visit the home if they have visited another LTC facility in outbreak or have visited another resident who is self-isolating or symptomatic in the previous 14 days.  Only one essential family caregiver may visit the home at a time.

COVID-19 Testing: The essential family caregiver will attest that they have tested negative for COVID-19 within the previous 2 weeks and subsequently not tested positive at each visit (Meaning that essential family caregivers who come to the home on a regular basis will need to be swabbed every 2 weeks at a testing center). Shalom Manor & Gardens is unable to provide the testing.

Infection Control: Prior to entrance into the building the essential family caregiver must pass active screening, you will be turned away if you exhibit one or more symptoms of COVID-19, have travelled outside of Canada in the past 14 days or have been in contact with a confirmed or probable case of COVID-19. A surgical mask must be worn at all times while in the building over mouth and nose which will be provided by Shalom Manor & Gardens, in addition to any additional PPE required if the resident is isolating (Cloth masks are not permitted). Please sanitize your hands as you enter and exit the home, as well as frequently during your visit.

Visitor Education: Prior to the first visit to the home and monthly thereafter all visitors must review the education on Personal Protective Equipment and Hand Hygiene. Copies of this are available at reception and on Shaloms website or the link can be provided via email.  

Physical Distancing: The essential family caregiver will keep a physical distance of 6 feet from all other residents and staff. You may provide hands on support to your loved one during assistance with a care activity, otherwise you must maintain a physical distance of 6 feet. In addition, essential family caregivers are only to visit the home area and room of their loved one and leave immediately once their time with the resident is finished.

Location: At this time, essential family caregivers are limited to visiting/providing support in the resident’s room. Providing assistance outside of the resident room must be approved by Shalom Manor & Gardens. Due to the limited space in the dining rooms, assistance with feeding will be approved for extenuating circumstances only. This is to maintain appropriate physical distancing between residents and we apologize for any inconvenience this may cause.

Visiting Hours: Due to the availability of the screeners at the front door we encourage essential family caregivers to arrive prior to 10am or between 1230-8 Monday through Friday and between 1230-8 on the weekends. Arriving outside of these times may result in a delay in entrance to the building.  

Nametag: Essential family caregivers will be provided a nametag with their name and the initials & home area of their loved one. Essential family caregivers will take this home in between visits to the facility and wear it in a visible location at all times while in the facility.

Scheduling: To be added to the list as your loved ones essential family caregiver, POA’s must contact; 

If emailing please include a description of the support you will be providing.

Waiver: All essential family caregivers are required to sign a waiver before they can visit the facility. You will be required to return this waiver via fax (905-945 1211, email scan or mail before you can be added to the essential family caregivers list.

Outbreak: Should Shalom Manor & Gardens enter an outbreak we will receive guidance from Niagara Region public health to determine our approach to restrictions for essential family caregivers.

The health and safety of our residents, staff and visitors continues to be our top priority. Due to the risks associated with having more people in the home we ask that essential family caregivers adhere to these protocols. Unfortunately non-compliance to the above protocols will result in a temporary discontinuation of visits and subsequent non-compliance may result in your essential family caregiver privileges being revoked. We would also like to remind families to self-screen before arriving to Shalom Manor & Gardens and please do not come to the facility if you are ill.  We recognize the importance of loved ones on our resident’s health and well-being and Shalom Manor & Gardens looks forward to continuing to welcome essential family caregivers to the home.